Seen Privacy

Your privacy matters. This policy explains what Seen collects, how it is used, and which controls you have in the app.

Last updated: April 6, 2026

Information We Collect

We collect information you provide directly and information generated when you use Seen features.

Account and auth data: login method data (phone verification and/or connected sign-in providers such as Google or Apple), session information, and profile basics you choose to provide.
Profile and discovery data: photos, bio, preferences, Seen+ visibility settings, and discovery controls (for example Switch it up and Ghost Mode state).
Content and communications: messages, media you upload, posts, block/report records, and support-thread interactions.
Album/media metadata: album identifiers and file metadata needed to deliver Public, Private, and SEEN+ album features.
Location and presence data: if enabled, location is used for nearby/map/grid experiences and presence updates.
Diagnostics data: limited device/browser/app context and client errors, including optional sanitized bug-report bundles you submit.
Notification subscription data: web push subscription endpoints/keys when you opt in.
Membership/billing references: Seen+ subscription/payment status fields required to manage access (card processing is handled by payment providers, not stored as full card numbers by Seen).

How We Use Information

Operate core product features such as profile discovery, Map/Grid/Feed, chat, media sharing, albums, Seen List, matches, and Seen+ controls.
Provide safety features including blocking/reporting, support workflows, and meetup safety check-in escalation paths.
Protect account integrity, detect abuse, and enforce platform rules.
Deliver push notifications when enabled.
Troubleshoot technical issues, improve reliability, and support user-reported bugs.

Meetup Safety and Trusted Contacts

When you use meetup safety features, Seen processes the trusted-contact details you provide (Seen contact and/or verified phone) and the timed session state required to run check-in reminders and escalation flows.

Bug Reports and Optional Support Diagnostic Access

Bug reports can include an optional sanitized debug bundle. You may also grant Seen Support temporary read-only diagnostic access for troubleshooting.

Support diagnostic grants are optional, are limited to troubleshooting scope, and auto-expire after 2 hours unless renewed by you. You can revoke access at any time from Account.

How Media Privacy Is Enforced

Image uploads are processed with metadata safety protections (including EXIF stripping).
Media access is scoped by ownership and room/album authorization rules.
Private album and private chat media are not publicly listed.

Sharing of Information

We do not sell your personal information. We share data only when necessary to operate the service and only with providers that process data on our behalf (for example hosting/infrastructure, storage, authentication, payments, messaging, and push delivery).

We may also disclose information when required by law, to enforce terms, or to protect users and the service.

Your Choices

Update profile details and media, including Seen+ visibility preferences.
Manage discovery controls (Switch it up, hidden mode, Ghost Mode when eligible).
Block/unblock users and submit user reports.
Enable/disable notifications in app and browser settings.
Log out at any time from the app menu, and set an optional auto-logout inactivity timer from Account settings.
Delete your account and use restore flows when eligible.
Revoke or renew temporary support diagnostic access from Account.

Security

Seen uses signed sessions and provider verification flows for authentication, plus transport encryption and platform security controls to help protect account integrity and service reliability.

Auth session cookies/JWTs have a default maximum lifetime of 14 days. You can always log out manually, and you can choose an inactivity-based auto-logout window in Account. When that auto-logout timer triggers, active sessions are revoked across signed-in browsers/devices.

Seen is protected with Cloudflare services including TLS in transit, DDoS mitigation, firewall controls, and rate limiting. No system is 100% secure, so absolute security cannot be guaranteed.

Data Retention

We retain information only as long as needed to provide features, enforce safety and legal obligations, and resolve disputes. Retention windows vary by data type (for example, operational logs/events, safety session records, and account-state records).

Changes to This Policy

We may update this policy from time to time. If changes are material, we will provide notice in the app or on this page.

Terms

By using Seen, you agree to use the service responsibly, comply with applicable laws, and avoid abusive behavior. We may limit or remove access for policy violations to protect the community.

You must be at least 18 years old to use Seen.

Seen Messaging Terms

Program name: Seen Messaging.

Description: Seen may send user-initiated account verification codes and, when enabled by the user, optional Meetup Safety messages such as trusted-contact verification, safety check-in reminders, and time-sensitive safety escalation updates.

Message frequency: Message frequency varies based on account activity and feature use. Verification messages are sent only when requested. Meetup Safety messages are sent only when a user enables that feature or starts a safety timer.

Message and data rates: Message and data rates may apply.

Support contact: For support, email [email protected].

Help and opt-out: Reply HELP for help or reply STOP to opt out of SMS messages where supported.

Consent to receive messages is not a condition of purchase. Seen does not share SMS consent or phone numbers with third parties for their own marketing purposes.

Contact

Questions? Email us at [email protected].